Joanne

We're simply not going to have any information about repair. We Googled "sonicare metal shaft loose" and some YouTube videos came up. We're assuming they are discussing a problem similar to yours.

At minimum a concern involving the possibility of repair would be if the water-tight nature of the brush is compromised. If so, it's only a matter of time until internal problems develop. We would think Sonicare customer service would be the right place to start with your issue.

This entire page is about trying to identify the cheapest Sonicare that can meet the brusher's needs, in part precisely for the reason you state. In todays world of lowest-possible-cost construction and plannned obsolescence, spending hundreds of dollars for an electric toothbrush seems a questionable act (no matter the brand). And at least with a cheaper brush there's a chance you can replace it and still stay within the same budget.

Good luck.

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