The model numbers HX6970 and HX6960 don't appear in the current line up of Sonicares on their official site but generally speaking the HX69 portion of a number typically indicates a FlexCare+ model. That's a relatively higher-end Sonicare. At one time it was the top of the line model.

Model numbers that close together (70 vs. 60) typically does just indicate a very minor difference, such as color. It would be our expectation (unless you noticed something on the packaging that indicated differently) that the two brushes would be pretty much identical mechanically.

We wonder if the replacement brush you received is a "refurbished" one, and while mechanically functional not truely up to snuff.

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