Did you call Sonicare?

Reliability is a hard thing to judge. We consider Sonicare and Oral B to be reputable manufacturers but don't have any hard statistics to back that up.

We've read some pretty interesting user reviews where Sonicare owners called the company and told them their complaints (evidently politely). And as a result had their broken units unexpectedly replaced, evidently for free. It's worth a try. It seems if the customer has a legitimate complaint that Sonicare listens (at least sometimes).

If you want to consider an Oral-B instead, we have a whole section on them that could help you get started picking one out.
Good luck. Report back if you don't mind.

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