Nicole,

We called the regular Oral B phone number for information about their "satisfaction guarantee." (1-800-566-7252)

We asked about "original cash register" receipts vs. documenting a purchase made online. We interpreted their reply to be that you could use documentations such as your "order confirmation" email from an online purchase (it needs to show date of purchase and your cost).

We're not big eBay purchasers, but surely if an electronic payment of some sort is made, you must receive this type of documentation of the transaction.

You should call Oral B again and question them some more about your specifics.

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