Oral-B product information and customer service

This is a comment from another consumer who is frustrated and angry about the absolutely terrible way Braun provides information about the Oral-B toothbrushes.

I have spent way too much time trying to find out whether the current (as of 10 Oct 2015) Pro 1000 model can be charged by a Type 4736 travel charger (100-240V 50-60Hz 2W) that I bought for a previous Braun toothbrush. (I’ll be traveling outside the U.S. soon and the battery in my old toothbrush is not holding a charge, so I’m looking for a new one.) The charger for the U.S. version of the Pro 1000 cannot be used overseas where the current is different.

I’ve had numerous emails back and forth with Oral-B customer service in an effort to get them to understand the simple question I was asking and then to get a straight answer. I’m not the only person with this question who has gotten the runaround and received information that was simply wrong.
I sympathize with your Dental Staff’s frustration and loved (and agreed with) their comment >>We've finally reached a point where we feel that if there was a company we wouldn't do business with just out of principle, it would be Oral B.<< What is it with this company?
By the way, I had been considering the Pro 1000 because the Oral-B website as of today says flat out >>Cleaning action: Provides 40,000 pulsations and 8,800 oscillations per minute.<< However, having read the comments and responses above, I have absolutely no confidence that this is in fact the case.

Is it time to switch to a Sonicare toothbrush and to hell with Oral-B and Braun? They should be ashamed of themselves. I’m now going to click over to your Sonicare reviews.

Before closing, I want to compliment the people at animated-teeth.com who put together these reviews. Hugely impressive, both in terms of the effort you put forth to gather and assess the info and the quality of the final product. I wish there were more like you in the world.

Plain text

  • No HTML tags allowed.
  • Lines and paragraphs break automatically.
Please answer the question so we know you're a human.